United States call centers generate more than a billion hours of audio recordings every year and less than 25% of the audio is made searchable or analyzed.
The free demo on the DeepGram site allows you to upload or provide a URL for an audio file, enter a keyword or phrase, and quickly analyze the audio to highlight precisely all the places your keyword is mentioned.
Below is the result – the red mark indicates where ‘NVIDIA’ is mentioned in a recent Share Your Science interview with Jeroen Tromp of Princeton.
The Y Combinator blog post outlines how speech search is motivated by market factors. There has been a structural change in phone support from on-site employees to a distributed, international workforce which makes quality assurance more challenging. Businesses are also focusing more on data and analytics, and they want actionable insights from their information-rich audio datasets.